Download our Instant Support Software or enter your PIN and receive up to 30 minutes free remote support. This offer is open to all new and existing support customers who have not yet realised the benefit of remote support.

Within minutes of your support request, one of our qualified engineers will securely connect to your PC and immediately begin resolving your problem. You maintain overall control and can see everything we are doing at all times.

Once you have tried this service, we are confident you will want to continue with feracity as your remote support provider. Please email or telephone us on 08450 543 543 where we can discuss your requirements further.

(You may not have sufficient rights to install the software in which case contact your network administrator, alternatively please call us on 08450 543 543 where we will arrange a connection to your PC without preinstalled software)

Key Benefits of feracITy instant Support

• Rapid Incident Resolution
• Web-based, on-demand, anywhere-to-anywhere support
• Access to your PC in 20 seconds or less, without preinstalled software
• Ultra-fast Remote Control with patent-pending, point-to-point technology
• Snapshot view of system information such as processes, services, and applications ensuring fast issue resolution
• We can connect to systems even while in "safe mode"
• 2 Way chat facility and White Board function